Hot Air Balloon: Standard Package

Terms & Conditions

*Reservation and Payment*
To reserve a hot air balloon tour, customers must provide full payment in advance. Reservations
are confirmed only when full payment is received. Payment can be made by credit card, PayPal,
or bank transfer.

*Refund, Cancellation and Rescheduling*
• The tour operator reserves the right to cancel or reschedule a tour at any time due to
weather or safety concerns.
• If the tour operator cancels the tour, customers will be entitled to a full refund or the
option to reschedule.
• If a customer wishes to cancel or reschedule their tour, they must provide at least 24
hours’ notice (6am is our standard take-off time). If they fail to do so, they will forfeit
their payment.
• Refunds will be done only through the original mode of payment.
• All gift cards and voucher sales are final and non-refundable

*Mandatory Identification Requirement*
In compliance with regulatory requirements, all passengers must provide a valid passport
number (for tourists) or Emirates ID number (for UAE residents) no later than 3:00 PM on the
day before the flight. Passengers who fail to submit this information by the deadline will not be
allowed to fly, and no refund will be issued in such cases.

*Changes to itinerary*
The itinerary for the hot air balloon tour is subject to change or variation due to weather
conditions, airspace restrictions, or any other unforeseen circumstances that may arise. The
pilot-in-command will make every effort to provide passengers with a safe and enjoyable
experience, but reserves the right to modify the flight time, path, duration, or destination as
deemed necessary. Passengers shall have no right to a refund or compensation for any changes
made to the itinerary.

*Changes to Pick Up Time*
The pick-up time for the hot air balloon tour is subject to change due to seasonal changes,
weather conditions or other unforeseen circumstances that may arise. The tour operator will
make every effort to notify customers of any changes to the pick-up time as soon as possible.
Customers must be ready and waiting at the designated pick-up location at least 15 minutes
prior to the scheduled pick-up time. Failure to be present at the designated pick-up location at
the scheduled time may result in the customer forfeiting their booking and will not be entitled
to a refund or compensation. The tour operator shall not be liable for any losses or damages
incurred by customers as a result of a pick-up time change.

*Weather Conditions*
Hot air balloon tours are subject to weather conditions. If weather conditions are not suitable
for a safe and enjoyable flight, the tour may be postponed or canceled. The pilot has the final
decision on whether to proceed with the flight or not. If the flight is canceled due to weather
conditions, customers will be offered an alternative flight date or a full refund.

*Age Restrictions*
For safety reasons, children under the age of 7 years and adults above the age of 80 years are
not permitted to fly. Passengers within the aforementioned age bracket will be accepted
provided they are medically fit, able to stand unaided for the duration of the flight, capable of
taking a proper brace position, at least 120 cm (4 ft) tall to meet the inner height of the basket,
and able to understand the mandatory passenger safety briefing. The pilot-in-command has the
final authority at the time of boarding to refuse carriage if, in their professional judgment, a
passenger’s health, height, or physical condition presents a safety risk.

*Safety*
• The tour operator will provide safety instructions before the tour, and customers must
follow all instructions given by the pilot or crew.
• Customers must be in good health and able to stand for the duration of the tour.
• Pregnant women and anyone with medical conditions that may be exacerbated by
altitude shall not participate in the tour.
• We do not recommend our tour to guests who have undergone major surgery within the
last 6 months or those who experience chronic back, neck pain, or injuries.
• Customers must inform the tour operator of any medical conditions or disabilities that
may affect their ability to participate in the hot air balloon tour. The tour operator
reserves the right to refuse customers who may pose a safety risk to themselves or
others.

*Alcohol and Drugs*
Customers may not bring alcohol or drugs on the tour.
Any customer who appears to be under the influence of drugs or alcohol will be denied boarding
and forfeit their payment.

*Liability*
The tour operator and the pilot are not liable for any loss, damage, or injury incurred during the
hot air balloon tour. Customers participate in the tour at their own risk. Customers are advised
to arrange their own personal accident insurance